Part-time Customer Service Coordinator

We are seeking a dedicated Part-time Customer Service Coordinator to join our client's team, responsible for ensuring the provision of high-quality services and maintaining excellent customer relations. The ideal candidate will have a genuine interest in the not-for-profit sector and a strong commitment to community service.

Client Details

Our client is a medium-sized organisation within the not-for-profit industry, based in Warrington. They are committed to delivering exceptional services to the community and have a strong focus on creating a positive and inclusive working environment.

Description

• Coordinate and manage customer service activities to ensure customer satisfaction.
• Act as the primary point of contact for all customer enquiries and complaints.
• Collaborate with various internal departments to meet customer needs.
• Assist in developing and implementing customer service policies and procedures.
• Maintain customer records and prepare reports on customer service activities.
• Participate in regular team meetings and contribute to the continuous improvement of customer service operations.
• Handle administrative tasks related to customer service operations as needed.
• Ensure compliance with all company policies and regulations.

Profile

A successful Part-time Customer Service Coordinator should have:

• Relevant educational qualifications in customer service or a related field.
• Can work part-time hours.
• Prior experience in a customer service role, preferably within the not-for-profit sector.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in using customer service software and databases.
• A customer-focused approach and the ability to handle difficult situations with tact and diplomacy.

Job Offer

• Immediate start opportunity.
• Free on-site parking.
• The opportunity to work within a rewarding sector and make a positive impact on the community.
• A supportive and inclusive company culture.
• Comprehensive training and development opportunities.