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- Proactively reach out to customers with outstanding balances.
- Listen empathetically to customer concerns and identify the root cause of payment issues.
- Collaborate with customers to develop realistic and sustainable payment plans.
- Clearly communicate collection policies and procedures in a professional manner.
- Negotiate and secure timely payments while maintaining positive customer relationships.
- Process payments and update customer accounts accurately.
- Document all customer interactions and adhere to strict data protection regulations.
- A compassionate and understanding individual with a genuine desire to help others.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers in challenging situations.
- Strong problem-solving and analytical skills to identify solutions for customers.
- Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently.
- Strong computer literacy skills and proficiency in relevant customer service software (a plus).
- Experience in a collections environment or a related field (a plus).
- Holiday allowance which increases with length of service including bank holidays (starting at 25 days and increasing to 27 with length of service)
- A day off for your Birthday
- Clear development pathways and training
- Reward and recognition platform
- Occupational sick pay
- Pension scheme
- Free parking and convenient business park location
- Regular charity and engagement activities
- Employee Assistance Programme (EAP)
- Benefit Hub discount platform
- Refer a friend scheme
- Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower
