Back to searchCivils Coordinator
NMS Recruit
Posted a month ago, valid for 4 days
Warrington, Cheshire WA2 7JU
£30,000 per annum
Full Time
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Sonic Summary
- Salary: Up to £32,000
- Experience Required: Knowledge of GPON telecoms networks, PIA experience, Civils admin experience, Analysis, organisation, and planning skills, Excellent communication skills (written and verbal)
- Responsibilities include managing connection installs, network extensions, contractors, costs, data tracking, and updating customers/partners on progress
- Desirable experience includes using GIS systems and Street Manager portal
- Benefits include 25 days holiday plus bank holidays, 1 day off for your birthday, death in service, pension, and non-contractual bonus
As a team member, you will continually look to always facilitate improvements and efficiencies with the customer experience in mind. You will also keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. This role will suit candidates who wish to pursue a career in the telecommunications industry with a leading company driving fibre delivered products and services to partners and businesses across the UK.
Responsibilities
Manage a workstack of connection installs that are currently awaiting civils
Manage Network extensions which require Civils / PIA amendments
Manage the contractor to ensure process is followed and PIA compliant including chasing SPO evidence
Drive customer connections whilst awaiting civils and contractor to find work arounds i.e., civils avoidance or re routes
Manage costs
Data tracking
Updating the customer and partners with progress
Proactive with permit checking - Street Manager
Identify and manage risks & issues to minimise the impact to customers
Work as part of a team to maintain a positive environment, building strong relationships across the business
Essential Experience
Knowledge of GPON telecoms networks
Experience working in a customer service environment
PIA experience
Civils admin experience
Analysis, organisation, and planning skills
Excellent communication skills (written and verbal)
Self-motivated and driven to meet service objectives and targets
Enthusiastic and highly motivated with an eye for detail
Able to liaise and interact effectively with management, technical teams, and customers
Flexible approach and able to manage varying workload
Team Player
Desirable Experience
Experience of using GIS systems
Experience of Street Manager portal
Benefits
Up to £32,000
25 days holiday plus bank holidays
1 day off for your birthday
Death in service
Pension
Non contractual bonus
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