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The Role
This role supports the national housebuilder, trade & contract, after-sales functions, and retail showrooms for Porcelanosa. As a member of the merchandising team, you will primarily assist the trade department, ensuring timely and efficient resolution of customer complaints. You will also play a key part in maintaining the high standard of our retail showrooms, ensuring product displays are correctly presented and well-maintained across your allocated region. Additionally, you may be required to assist in the warehouse as needed to support overall operations.
Key Skills and Responsibilities:
- Removal and refitting of product displays across the allocated region
- Assembly of tile boards and fittings
- Installation of cistern internals, WC hinges, seats, etc.
- Accurate installation of Porcelanosa products
- Fault diagnosis and troubleshooting
- Jet repairs (after System Pool training)
- Tiling and basic repair work (after training)
- Correct application of products during fittings
- Any reasonable tasks requested by the Commercial Manager
- Ensuring retail shelves are stocked and displays are appropriately presented
Personal attributes:
- Enthusiastic and self-motivated
- Ability to work independently and meet tight deadlines
- Strong attention to detail and problem-solving skills
- Self-reliant and disciplined, able to handle various tasks with minimal supervision
Education and Qualifications:
- Literate and numerate
- Full, valid driving licence required
- NVQ Level 2 in Wall and Floor Tiling (preferred but not essential)
Benefits:
- 20 days holiday allowance plus statutory bank holidays
- Staff discount on all Porcelanosa products for personal use
- Company van (TBC) and free on-site parking
