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Out of Hours Scheduler
United Utilities
This position is to work shifts, Mon to Fri between 16:00 22:00
This is a part time position offering 20 hours per week.
Our role
As a Scheduler working on our United Utilities contract, you will be responsible for effectively planning and coordinating the Companys work through communication with internal and external customers - as well as the management of the business and client database systems.
Key Responsibilities
You will take ownership of the workstreams, coordinating the work from receipt, through to job completion
You will schedule work orders in accordance with SLAs, whilst optimising travel routes and increasing productivity
You will provide customer service to both internal and external customers via telephone and webchat
You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
You will ensure that all the client and operational requirements are met in a professional and efficient manner
You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
You will provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
You will provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
You will ensure that safety issues are reported in line with Company procedures
Network Plus at a glance
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer.We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.
