First line Helpdesk Support

First Line Technical Helpdesk Consultant

1st Line Technical Helpdesk Consultant required to join a Leading software company based in Warrington.

This role would offer Hybrid working with two days required in the office

The first line support help desk software consultant will respond to customer requests for assistance in the resolution of customer queries. This involves supporting customers and colleagues in the technical set up and configuration of the various software in current use, advising them on best practice, and provide a technical/software consultancy service as and when required.

Required Skills and Attributes

·Demonstrate time management skills

·Ability to be part of a multi-skilled team

·Demonstrate strong IT and systems knowledge

·Demonstrate a knowledge of Windows applications

·Must have an excellent telephone manner

·Flexibility in responding to changing demands

·Demonstrate good level of PC keyboard/mouse skills

·Experience within an IT role preferable

Salary flexible based on experienceHybrid working opportunity. 2 Days a week in the office.