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Job Title: Microsoft 365 L1 Support
Location: Warrington, UK (Hybrid)
Duration: 6 Months
About the Role:
Our client, is looking for a Microsoft 365 L1 support to join their enterprise IT team. This role will focus on providing technical support for M365 collaborative tools, ensuring seamless operation across the organization. If you have experience in Microsoft 365, Exchange Online, SharePoint, Teams, and Azure Active Directory, this is a great opportunity to work in a fast-paced and dynamic IT environment.
If you are interested and have the relevant skills and experience, please apply promptly to discuss further.
Key Responsibilities
- Provide Level 1.5 support for Microsoft Teams, Outlook, Exchange Online, and SharePoint.
- Configure and manage Microsoft Teams, including channels, chats, apps, and Teams Phone services.
- Troubleshoot and resolve desktop/laptop issues remotely.
- Work with Microsoft Security & Compliance Center tools to enforce security measures.
- Support hybrid Exchange and Active Directory (AD) environments.
- Understand and manage Azure Active Directory (AAD) integrations with M365.
- Prepare and document incident reports and follow ITIL-based processes for incident, change, and problem management.
- Utilize SSO and MFA technologies for SaaS applications.
- Knowledge of PowerShell scripting is a plus.
- Experience with Intune Device Management is beneficial.
Skills & Experience Required
- Candidates must hold a current and valid UK Security Clearance (SC)
- Minimum 3 years of experience in an IT support role.
- Strong knowledge of M365 services (Teams, Outlook, SharePoint, Azure).
- Experience working in a desktop/site support, TechBar, or remote support role.
- Ability to manage tickets and service requests while meeting SLAs and OLAs.
- Familiarity with ITIL/ITSM frameworks and Agile methodologies.
- Strong problem-solving and decision-making skills.
- Excellent communication and stakeholder management skills.
- Ability to work independently and as part of a team.
