Network & Systems Administrator

At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts.

We are looking for a highly skilled and motivated Network & Systems Administrator to join our IT team at our Retail Support Centre in Warrington. In this role, you will be responsible for managing and maintaining our IT infrastructure, both on-premises and in the cloud. Your expertise will ensure the smooth operation, security, and reliability of our systems and networks, playing a critical role in supporting our business operations.

Key Responsibilities:

System Administration:

• Manage Microsoft Server-based systems, including installation and updates.
• Deploy and manage monitoring systems for optimal performance.
• Collaborate with third parties for seamless system integration.
• Troubleshoot network-related issues and create policies aligned with best practices.

Network Management:

• Monitor, maintain, and optimise our LAN, WAN, store, and warehouse infrastructure.
• Configure, manage, and monitor network devices (routers, switches, firewalls, APs).
• Ensure network security and advise on best practices.
• Manage network incidents and work with external providers when necessary.
• Plan and implement network upgrades to maintain a robust infrastructure.

Microsoft 365 Administration:

• Administer the Microsoft 365 Enterprise suite, including Exchange Online, SharePoint, Teams, and Intune.
• Manage user accounts, permissions, and security compliance.
• Conduct security audits and maintain backup/recovery strategies.

User Support:

• Provide technical support to office, warehouse, remote, and store-based end-users.
• Assist with onboarding/offboarding, including account provisioning.
• Support store upgrades, refits, and openings as needed.

Backup, Disaster Recovery & Documentation:

• Ensure Disaster Recovery and Business Continuity plans are up to date.
• Maintain system documentation and manage hardware/software inventories.
• Keep detailed network documentation, including topology diagrams and device configurations.

Performance Optimisation & Collaboration:

• Monitor and optimise business system performance.
• Address performance bottlenecks and collaborate with external partners for escalated issues.
• Regularly update the Infrastructure Manager on system status and projects.

The Candidate:

• Systems Administration: Experience with Microsoft Server systems and Microsoft 365, including Exchange Online, SharePoint, Teams, and Intune.
• IT and Networking Expertise: Strong knowledge of IT infrastructure, network architecture, and optimisation.
• Cloud Computing: Proficiency with Azure and AWS cloud environments.
• Active Directory & DNS Management: Expertise in managing Active Directory, Group Policy, and DNS.
• Virtualisation Technologies: Familiarity with VMware and Hyper-V.
• Troubleshooting: Strong problem-solving skills to resolve complex IT issues.
• Communication & Teamwork: Excellent communication and collaboration skills.
• Education & Certifications: Bachelor's degree in Computer Science or related field, or equivalent work experience. Certifications like MCSE or CompTIA Security+ are a plus.

If you are passionate about IT infrastructure and enjoy working in a collaborative environment, we would love to hear from you. Apply today to join our team and contribute to our success.