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Location: Hybrid/Remote (with on-site collaboration as needed)
Contract: Flexible engagement (initial 23 days/week ramping to full-time during delivery phases)
About the RoleWe are seeking a highly skilled Delivery Lead to oversee the implementation of a new Order Management System (OMS) as part of a broader digital transformation program. This is a unique opportunity to play a pivotal role in modernising core operations and enhancing the customer experience for a dynamic organisation.
Key Responsibilities
- Lead the technical delivery of the OMS, ensuring smooth implementation within the IT department and alignment with the company's digital transformation agenda.
- Manage both in-house technical teams and external partners to ensure seamless integration with the existing ERP system.
- Collaborate closely with stakeholders across the business to align technical deliverables with business objectives, ensuring proper coordination across workstreams.
- Oversee the discovery phase by analysing requirements, validating solution feasibility, and developing an initial design roadmap.
- Implement and optimise OMS features such as stock availability prompts, delivery options, order prioritisation, and automation of payment triggers.
- Work with external implementation partners to tailor OMS solutions to fit the company's unique rental and hire processes.
- Support future initiatives, including integration with a transport management system, pricing optimisation, and modular scalability.
- Maintain a flexible approach to accommodate shifts in strategy, such as changes to the physical estate or customer engagement channels.
- Proven Expertise: Demonstrated experience delivering Order Management Systems from inception, especially in complex, high-volume environments with specific needs such as rentals and returns.
- Technical Knowledge: Strong understanding of ERP integration (preferably Dynamics 365 F&O), OMS customisation, and modular project delivery methodologies.
- Stakeholder Management: Excellent collaboration skills to bridge IT and business teams, manage external partners, and engage stakeholders at all levels.
- Adaptability: Ability to manage varying project demands, from full-time involvement during discovery phases to flexible advisory support in other stages.
- Change Leadership: Skilled at navigating cultural resistance and driving adoption of new systems across an organisation.
- Contract Timeline: The initial discovery phase is expected to begin in Q1 2024, with up to 30 hours per week required. The role will evolve into a more advisory capacity before ramping back up during key delivery phases.
- Duration: This is a multi-year engagement in line with the company's long-term transformation plan.
- Growth Potential: The role has scope to expand into broader program management or technical leadership as the project evolves.
Technical Keywords:
- Order Management System (OMS)
- OMS implementation
- ERP integration (Dynamics 365 / F&O)
- ERP customization
- Digital transformation
- Modular project delivery
- System integration
- High-volume transactions
- Transport Management System (TMS)
- Pricing optimization
- Payment automation
- Order lifecycle management
- Delivery Lead
- Program Manager
- Project Manager (IT)
- Technical Lead
- Change leadership
- Business process optimization
- Stakeholder management
- Cross-functional collaboration
- Vendor management
- Agile delivery
- Discovery phase management
- Solution feasibility analysis
- Roadmap development
- Rental industry
- Hire processes
- Logistics and supply chain
- Complex environments
- High-volume order processing
- Returns management
- Customer experience transformation
- Stakeholder engagement
- Adaptability
- Cultural change management
- Problem-solving
- Communication skills
- Negotiation skills
- Team leadership
