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Collections Team Leader
Warrington
30,000 + 30 Days Holiday + Pension + Progression + Company Benefits
Are you from a Collections and Team Leadership background looking for a varied Monday-Friday role within a market-leading communications group that offer stability and long term progression opportunities?
In this varied role you will have both inbound and outbound responsibilities as you manage a team of Legal Collection Agents. This team serves as the primary point of contact for customers who have received Debt Recovery Letters, handling tasks such as processing payments, setting up payment arrangements, and addressing customer inquiries.
The ideal candidate will be a Contact Centre Team Leader with collections experience and possess a strong understanding of departmental processes and compliance requirements.
The Role
- Ensure agents are meeting required KPI
- Ensure all agents meet required compliance standards
- Ensure agents provide debtors with the required information, utilising client systems and available evidence to maximise the collection opportunity.
The Person
- Collections experience
- Team Leader or similar
- Local to Warrington
Collections, Onboarding, Embedding, Team Leader, Contact Centre, Inbound, Supervisor, Manager, Outbound, Training, Manager, North West, Cheshire, Liverpool, Manchester, Warrington
Reference Number: BBBH17631
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
