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- Basic Salary £26,000
- Monday to Friday role - 35 Hours per week
- Leading Autmotive Business & Warranty Provider
- Excellent Company Benefits: enhanced Holiday, Discounts, Healthcare, Maternity/Paternity pay, Pension etc.
- Basic Salary of £26,000
- 25 days annual leave plus Bank Holidays, plus purchase scheme. (increasing with service)
- Employee discounts
- Enhanced Maternity & Paternity pay
- Great pension
- Private Healthcare
- Monday to Friday working pattern
- To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy.
- To ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted. A full explanation of the reasons must be recorded on the claim file.
- Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product.
- To deliver a consistently superior customer experience, ensuring that we have met all the customer’s needs, answered all their questions and that then customer fully understands our decisions.
- To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.
- Able to demonstrate excellent customer service skills
- General IT / PC Skills and experience of using Microsoft office applications
- Some Motor Trade or Motor Vehicle knowledge or experience
- Efficient time management, to organise work to meet specificobjectives
- Any eye for detail
- Good Teamwork
