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Warranty Claims Adminstrator

Perfect Placement Uk Ltd
Posted 5 days ago, valid for 10 days
Location

Warrington, Cheshire WA3 6ZN, England

Contract type

Full Time

Employee Discounts

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Warranty Claims Administrator position in Warrington offers a basic salary of £26,000 and requires no weekend work, with a 35-hour work week.
  • The role involves managing warranty claims and addressing inquiries from customers, dealerships, and end users, ensuring a smooth claims process.
  • Candidates should possess excellent customer service skills and some knowledge of the motor trade or motor vehicles, along with general IT proficiency.
  • The position provides various benefits, including 25 days of annual leave, employee discounts, enhanced maternity and paternity pay, and private healthcare.
  • This role is ideal for individuals who thrive in fast-paced environments and are committed to delivering exceptional customer experiences.
Warranty Claims Administrator - Warrington
  • Basic Salary £26,000
  • No weekends
  • 35 Hours per week
  • 9am - 5pm or 8am - 4pm
  • Leading Automotive Business & Warranty Provider
Our client is seeking a Warranty Claims Specialist to join their expanding team in the Warrington area. In this Warranty Claims Administrator role, you will be responsible for managing warranty claims and handling general inquiries via phone from customers, dealerships, and end users. Your primary focus will be to ensure a smooth and efficient claims process while consistently delivering an exceptional customer experience. The ideal candidate will be someone who thrives in a fast-paced environment, is solution-oriented, and is committed to exceeding customer expectations. Benefits for the successful Warranty Claims Administrator / Specialist:
  • 25 days annual leave plus Bank Holidays, plus purchase scheme. (increasing with service)
  • Employee discounts 
  • Enhanced Maternity & Paternity pay
  • Great pension
  • Private Healthcare
  • Monday to Friday working pattern
Responsibilities of a Warranty Claims Administrator within this business:
  •  Proactively process all telephone claims efficiently and within the limits of authority, ensuring compliance with company policy.
  • Provide clear and comprehensive updates to claimants regarding the status of their claims, including detailed explanations when a claim is rejected or adjusted.
  • Process claims payments within the limits of authority, adhering to company policies and the product's terms and conditions when requested.
  • Deliver a consistently superior customer experience, ensuring all customer needs are met, all questions are answered, and customers fully understand decisions made regarding their claims.
  • Maintain strict adherence to company policies, including those regarding security of corporate information, email usage, and computer protocols.
Requirements of the Successful Warranty Claims Administrator / Specialist:
  • Able to demonstrate excellent customer service skills
  • General IT / PC Skills and experience of using Microsoft office applications
  • Some Motor Trade or Motor Vehicle knowledge or experience
  • Efficient time management, to organise work to meet specificobjectives
  • Any eye for detail
  • Good Teamwork
If you, or someone you know, is interested in this, or any other Automotive Jobs in Staffordshire or Cheshire, please contact Max Wilson at Perfect Placement Today!Perfect Placement UK Ltd are specialists in Automotive Recruitment, so if you are looking to advance in your Motor Trade Career, contact our expert automotive Recruiters today to see how we can help with your Motor Trade Job search.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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