- Ensuring that all work schedules are planned and completed in accordance with contractual agreed SLAs and team KPI requirements.
- Organising the workload for allocated engineers to ensure that all works are planned to achieve profitability and client satisfaction always.
- Ensuring that your allocated order book is managed in accordance with department KPI's
- Assisting engineers to ensure workloads are completed on time
- Ensuring all business systems are kept fully updated always
- Completing all paperwork / electronic information accurately
- Excellent customer liaison and customer relations management skills
- Working closely with the customer retention Department
- Experience of working within a planning and customer service-oriented environment with the ability to deal with customers in a professional and calm manner.
- Ability to organise and priorities own workload to ensure KPIs and targets are achieved.
- Excellent communication and people skills
- Good knowledge and understanding of Microsoft Packages
- A basic salary of £23,281
- 23 days holiday plus Bank Holidays
- Pension
- Ongoing career development opportunities
- phs Perks (Partnership with Reward Gateway)
- phs Shop (Discount on household consumables)
- A 24 hour wellbeing helpline