Operational Support Officer Night Shift

Join the Team That Keeps Our Community Safe and Secure!

Are you ready to make a real impact in your community? Our client, a highly respected local government organisation, is on the lookout for passionate individuals to support their field operation and achieve service delivery performance targets. This role brings a variety of challenges and tasks, you will be instrumental in protecting the public and making a difference to people's lives.

Assignment Details:

• Pay Rate: 11.56
• Working Shift Pattern: Shifts will be 19:00 - 07:00. Shifts are issued on a fair rota system and are unable to be chosen or selected by preference. Each shift is 12 hours long.
• You must be available 5 out of 7 days (This will include weekends)
• Paid training will be two weeks on site Mon-Fri 09:00 - 17:00
• After successful training you will be moved to operational shifts, Nights 19:00 - 07:00.
• A Basic DBS is required for the role, the cost paid for upfront 21.50 via the (url removed) website ahead of starting.

Why You'll Love Working With Us:

• Gain invaluable hands-on experience
• Thrive in a supportive and inclusive work environment
• Unlock opportunities for personal and professional growth

Your Role:

• Respond and resolve customer contacts in a professional and timely manner and in line with associated processes and procedures.
• Telephony support experience is required.
• Record information on contacts as and when required and maintain accurate records and systems.
• Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
• Resolve all dissatisfaction during the first point of contact wherever possible.

What You Bring:

• No prior experience needed - we'll provide all the training you need!
• BPSS clearance (handled by Adecco upon successful application)
• DBS clearance (or a willingness to obtain one)
• Outstanding communication and interpersonal skills with an excellent standard of verbal English
• Ability to work flexibly, both independently and as part of a dynamic team
• Keen attention to detail and strong problem-solving abilities

Ready to Make a Difference?

Join us in creating a safer community and gain meaningful experience along the way. Apply now and be part of a team that truly makes a difference!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link into your browser https://candidate-privacy

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)