Senior Enforcement Officer

Job Title: Senior Enforcement Officer
Location: St. Helens / Warrington / Liverpool
Salary: 39,743 per annum
Contract Type: 6-month fixed-term contract

• Driving License is required and must be happy to commute to all offices (Warrington, Liverpool, and St Helens)
• Basic DBS is needed.

About the Role:

We are partnering with one of our social housing clients to recruit a dedicated and experienced Senior Enforcement Officer for their Safer Estates team. This 6-month fixed-term contract offers an exciting opportunity to play a key role in ensuring effective management of enforcement cases, overseeing case allocation, and maintaining high standards in case management.

You will lead efforts to audit team workloads, identify areas for improvement, and ensure quality service delivery to tenants. As the Senior Enforcement Officer, you'll drive a proactive approach to handling Anti-Social Behaviour (ASB) cases, contributing to continuous improvements within the Safer Estates function.

Key Responsibilities:

• Case Allocation and Monitoring: Oversee the allocation of ASB cases, ensuring effective and timely resolution while managing team capacity.
• Auditing and Quality Control: Conduct regular audits and quality checks of case management, identifying and implementing improvements as needed.
• Team Support: Provide guidance on policies, procedures, and the legal framework. Assist with complex cases and ensure appropriate escalation of sensitive issues.
• Stakeholder Collaboration: Build and maintain positive relationships with internal and external stakeholders to enhance service delivery. Represent the team at meetings as required.
• People Management: Lead and manage the Safer Estates team, including conducting one-to-ones, managing performance, and identifying training needs.
• ASB Case Management: Support the team in managing ASB cases, preparing legal documents such as Notices, and ensuring accurate evidence gathering.
• Performance Reporting: Generate and analyse reports on key performance indicators, highlighting risks and opportunities for improvement.
• Multi-Agency Engagement: Participate in meetings and working groups to achieve desired outcomes, including site and new build projects.

Requirements:

• Proven expertise in managing ASB cases with a thorough understanding of relevant policies, procedures, and legislation.
• Experience in leading and supporting a team, including performance and attendance management.
• Strong communication and collaboration skills to work effectively with tenants, colleagues, legal professionals, and partner agencies.
• A detail-oriented approach to auditing, monitoring workloads, and implementing service improvements.
• Proficiency in preparing legal documentation and using housing management systems.

Please call Danielle from Building Careers UK on (phone number removed) / (phone number removed)

This position may not be for you, but feel free to call in for a quick chat so that we can find you more relevant work with some of colleagues.

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