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We have an exciting opportunity to join our Planning teamwhere you willresponsible for scheduling the work for a nominated group of engineers within an allocated area. Youd be providing support and ensuring that your area is serviced in the most efficient, professional way utilising the engineers expertise in planning their work activity.
A day in the life of a Planning Administrator at phs will involve;
- Ensuring that all work schedules are planned and completed in accordance with contractual agreed SLAs and team KPI requirements.
- Organisingthe workload for allocated engineers to ensure that all works are planned to achieve profitability and client satisfaction always.
- Ensuring that your allocated order book is managed in accordance with department KPI's
- Assisting engineers to ensure workloads are completed on time
- Ensuring all business systems are kept fully updated always
- Completing all paperwork / electronic information accurately
- Excellent customer liaison and customer relations management skills
- Working closely with the customerretention Department
- Experience of working within a planning and customer service-oriented environment with the ability to deal with customers in a professional and calm manner.
- Ability to organise and prioritiesown workload to ensure KPIs and targets are achieved.
- Excellent communication and people skills
- Good knowledge and understanding of Microsoft Packages
- A basic salary of £22,386
- 23 days holiday plus Bank Holidays
- Pension
- Ongoing career development opportunities
- phsPerks(Partnership withRewardGateway)
- phs Shop (Discounton household consumables)
- A 24 hour wellbeing helpline
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of disc
