Service Administrator (Coordinator/Scheduler/Planner/Controller)
Golborne
£24,000 + Pension + 25 Days Holiday + Bank Holidays + 8% Employer Pension + 4% Employee Pension + 2 x Life Assurance + Sick Pay + Income Protection Scheme + Health Plan
Hybrid – Monday Home Working, Tuesday to Friday Office Based
Flexible start between 8am and 10am, need to work 8 hours a day
Working from home hours are 9.00am to 5.00pm
Service Administrator available in a professional and people focused business. The role will suit those looking for a busy role in a friendly and team based environment offering excellent training.
To apply for the Service Administrator role, you need to be highly organised, confident communicating over the phone, have excellent attention to detail and must also be computer literate. Those who have some experience planning, scheduling or coordinating engineers will be suited although this is not essential as full training on the company's products and systems will be provided.
You’ll be part of a team responsible for scheduling and planning maintenance contracts for a number of prestigious clients. This involves scheduling engineers and ensuring all reports are received and customer are kept informed about their works. You will be the primary contact for the customer.
The company are professional and people orientated creating an excellent team based culture. The company don't cut corners and look after their staff.
The Service Administrator Role:
*Planning and rescheduling of maintenance & monitoring/reporting on breakdowns & remedial visits and contract performance.
*Liaise with regional technical management in highlighting performance issues concerning the regions’ engineers.
*Working closely with the planning software to arrange the engineers’ call with the customer via telephone/email.
*Preparation of service engineer job packages, checking engineers service reports & logging into the company planning system.
The Person required for the Service Administrator:
*Administration experience and/or scheduling, coordination experience
*Attention to detail
*Excellent telephone skills
*IT literate
*Strong focus on customer satisfaction and long-term customer relation building.
Back to searchService Administrator
Luton Bennett
Posted 20 days ago, valid for 7 days
Warrington, Lancashire WA3 2DZ
£23,250 - £23,251 per annum
Full Time
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Sonic Summary
- The Service Administrator position in Golborne offers a salary of £24,000 along with benefits such as a pension, 25 days of holiday, and an income protection scheme.
- The role requires a highly organized individual with excellent communication skills and attention to detail, preferably with some experience in planning or scheduling.
- Candidates will be responsible for scheduling maintenance contracts, liaising with engineers, and ensuring customer satisfaction.
- The position allows for hybrid working, with home working on Mondays and office-based work from Tuesday to Friday, requiring 8 hours of work each day.
- While prior experience in administration or coordination is preferred, full training on the company's systems will be provided.
