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At WorkLyf Group, we are looking for a Service Administrator for our global client based in Warrington.
Job Purpose:
The Central Service Administrator will be responsible for providing administrative support to the Service Department. The role will involve working closely with the Supply Chain Director and other members of the team to ensure the smooth running of the department.
Key Responsibilities:
-Provide general administrative support to the Service Department.
-Manage the department's filing system and ensure that all documentation is up-to-date and accurate.
-Coordinate and schedule meetings and appointments for the Service Manager and other members of the team.
-Coordinate, plan and manage site requirements in relation to service and project related activities.
-Respond to customer queries and complaints in a timely and professional manner.
-Assist with the preparation of reports, quotations, and presentations.
-Maintain accurate records of departmental expenses and budgets.
-Ensure that all departmental policies and procedures are adhered to.
-Perform other duties as assigned by the Supply Chain Director.
-Manage workload with extended India team.
Overall Responsibilities:
1.Coordination: Ensure seamless communication and coordination within the service and projects departments, acting as a central point of contact.
2.Documentation Management: Maintain and organize service and project records, reports, and relevant documentation efficiently.
3.Appointment Scheduling: Manage schedules for service and project technicians and coordinate appointments with clients, ensuring optimal resource utilization.
4.Customer Liaison: Act as a primary liaison between clients and the service department, addressing inquiries and providing timely updates.
5.Project and Service Procurement Management: Monitor and control procurement requirements in relation to project and service site needs.
6.Billing and Invoicing: Process service-related billing and invoicing accurately, collaborating with finance when necessary.
7.Data Analysis: Analyse service data to identify trends, areas for improvement, and ensure key performance indicators are met.
8.Training Support: Assist in organizing training sessions for service and project personnel, ensuring continuous skill development.
9.Budget Tracking: Monitor and report on budgetary expenditures within the service and project department.
Qualifications:
-Education: Bachelors degree in business administration or related field preferred.
-Experience: Minimum of 3 years in an administrative role, preferably within an engineering or service-oriented environment.
-Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and internal teams.
-Organizational Skills: Strong organizational abilities with a keen eye for detail and the ability to multitask efficiently.
-Technical Proficiency: Familiarity with basic technical terminology related to engineering services.
-Problem-solving: Proven ability to identify and resolve issues efficiently.
-Team Player: Collaborative mindset and ability to work effectively in a team-oriented environment.
-Adaptability: Comfortable adapting to changing priorities and deadlines.
