Rate: £13-£14.50ph neg

Location: Birchwood, Warrington

Hours: Full-time

Contract: Until February 2025

The Role:

As a Front of House Receptionist, you will be the first point of contact for our clients visitors and guests, providing a warm and professional welcome that reflects their company’s high standards. You will thrive in a fast-paced environment, delivering exceptional service from the moment guests step into the office. Your role is critical in creating a positive first impression of the company’s friendliness and professionalism.

Key Responsibilities:

Reception & Guest Services:

Greet visitors on arrival, sign them in/out, and provide a health and safety induction.
Manage the access control system, issue passes/keys to authorised personnel, and report any unauthorised access.
Guide visitors to appropriate areas, ensuring their comfort and safety.
Review daily meeting and visitor bookings, prepare room layouts, arrange hospitality, and ensure all facilities are in place.
Pre-register visitors into office systems and send pre-arrival information where applicable.
Offer WiFi codes, refreshments, and cloakroom services as needed. Address questions and provide assistance with local travel, restaurants, taxis, and more.
Notify relevant personnel promptly of visitor arrivals and ensure guests are met or escorted to the right location.
Prepare and serve refreshments, manage lunch bookings, and oversee deliveries and storage.
Keep guests informed of any delays and ensure they have what they need while waiting.

Review daily meeting and visitor bookings, ensuring requested room layouts and facilities (hospitality, additional equipment) are arranged.
Book and serve hospitality lunches and refreshments, ensuring all deliveries are received and stored appropriately.
Prepare and serve refreshments for visitors as needed.

Key Skills & Requirements:

Ability to work independently under general supervision while exercising sound judgment.
Strong interpersonal, verbal, and written communication skills.
Excellent organisational skills and attention to detail.
Proven ability to work as part of a team in a fast-paced environment.
Proficiency in Microsoft Word, Excel, and Outlook.

Please note that this role is advertised through Morson on behalf of our client, only shortlisted candidates will be contacted.