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Job Title: Customer Care Coordinator
Location: Warrington
Salary: Up to 29,000 per annum
About the Company
Our client is a rapidly growing, forward-thinking housing developer, taking the industry by storm with their impressive track record and ambitious growth plans. Based in Warrington, they're passionate about delivering top-quality homes and exceptional customer experiences. As they continue to expand, they're seeking a dedicated Customer Care Coordinator to join their team and play a key role in ensuring customer satisfaction.
The Role
As the Customer Care Coordinator, you'll be the bridge between the company and their homeowners, ensuring that their journey post-purchase is seamless and positive. Your primary responsibility will be to address homeowner inquiries, resolve any issues promptly, and uphold the high standards the company is known for.
Key Responsibilities
- Manage incoming calls and emails from homeowners, addressing concerns and queries effectively.
- Coordinate with internal teams to ensure timely resolution of issues.
- Maintain detailed records of interactions, ensuring all customer data is accurately recorded.
- Provide exceptional aftercare and follow-up to ensure customer satisfaction.
- Support the development of customer care processes and help identify areas for improvement.
About You
The ideal candidate will have a passion for customer service and a proactive approach to problem-solving. This role is perfect for someone with previous experience in a similar position, ideally within property, construction, or housing, who thrives in a dynamic, fast-paced environment.
Requirements
- Previous experience in customer service, ideally in a housing or property setting.
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Proficiency in CRM software is a plus.
- Ability to work effectively within a team and independently.
Why Join?
This is a fantastic opportunity to join a growing company where your contributions will be valued, and you'll have the chance to grow your career alongside the company. If you're passionate about delivering exceptional customer care and want to be part of a thriving new housing developer, we want to hear from you!
How to Apply
If you believe you'd be a great fit for this role, please apply with your CV and a brief cover letter detailing your experience and interest in this role.
