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HBF are currently working with a 5*House Builder who are looking to add a Customer Care Coordinator to their successful Customer Service Team.
You will be joining a well-established, friendly and supportive department that are on a mission to continue to provide an excellent service to their customers.
They have some excellent incentives for providing good customer service and the team gets rewarded with a great commission structure. In addition to the market leading bonus structure, coordinators earn an additional commission of around £3,000 - £3,500 for positive surveys.
Role & Responsibilities
- Be the first point of contact to deal with customer queries in a professional and timely manner.
- Manage the defects systems to ensure issues are correctly recorded and maintained.
- Where required co-ordinate diaries for the Customer Service Operatives
- Where required carry out general administrative duties relevant to the Customer Service team
- Process visits reports following internal home visits entering the information the portal.
- Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings.
- Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes.
- Good understanding of product on new developments
- Provide management information to senior management team.
- Escalate any issues or risks to the appropriate person.
- Familiarise and hold a good understanding of required policies and procedures.
- Plan the allocation of own work and that of Customer Service Technicians / Subcontractors to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met.
Your customers
- Home Purchases
- Subcontractors
Experience
- Skills Required
- IT Literate
- Ability to work in a fast-paced environment, staying calm and keeping control.
- Excellent written and verbal communication skills engaging with customers, suppliers, partners.
- Full understanding of NHBC regulations & Tolerances
- Up to date experience in a similar role (Medium or Large Housebuilder)
If you would like further information, then please apply, or contact Danny at HBF Recruitment
