SQL Applications Support Analyst

SQL Applications Support Analyst

SQL Applications Support Analyst - SQL Server Management Studio (SSMS), ERP Solutions, CRM Solutions, Reporting Solutions, Applications Support - Warrington - to £35k + bens

My client has an urgent need for an experienced Applications Support Analyst to join a specialist team supporting a range of new and heritage applications across the business. The focus of the role is an Applications Support (SSMS, SQL-based solutions, ERP applications)rather than IT Infrastructure. Experience of working in this capacity is essential.

SQL Applications Support Analyst Role and Responsibilities:

- Provide technical triaging and 2nd line applications support across the business

- Ensure that the correct priority and severity are assigned to all applications issues

- Work with colleagues across Technical and Service Management teams to leverage the necessary skills for fault resolution

- Ensure that acceptable workarounds are in place and lasting solutions delivered within service levels

- Engage fully with internal stakeholders to re-assign faults and issues where necessary

SQL Applications Support Analyst Skills and Experience:

- A demonstrable track record in an Applications support role focussed on IT applications software rather than IT infrastructure

- Strong experience of supporting SSMS and SQL-based solutions

- Expertise in working with dashboard and reporting systems (Power BI, Qliksense etc)

- Experience in the pro-active management of applications upgrades, patches and fixes

- Working knowledge of ITIL processes (change/ problem/ incident management) and excellent communication skills

You will enjoy a broad and varied role in a fast-paced environment so the ability to prioritise quickly and assuredly will be of great benefit. You will join a specialist applications support team who work well together so the ability to interact with other technical staff, as well as a large user base, will be required.

SQL Applications Support Analyst - SQL Server Management Studio (SSMS), ERP Solutions, CRM Solutions, Reporting Solutions, Applications Support - Warrington - to £35k + bens

Essential Recruitment is a specialist IT recruitment business with an in-depth understanding of the rapidly-changing nature of the IT market. We build long-term relationships with our clients and candidates based on our core values of Trust, Integrity and Delivery