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We have an exciting opportunity to recruit an experienced Income Officer on an ongoing, temporary basis to support our client who are a well-established housing association in their Income Maximisation team. This is predominantly a home-working role, however will be required to attend the office once every couple of weeks for team meetings and to collect/return IT equipment.
Your new role
- Responsible for monitoring and managing your own caseload of customer accounts that require intervention to recover or prevent rent arrears or service charge arrears
- Coordinating and monitoring legal proceedings in relation to current & former tenant arrears, service charges & leasehold, and re-chargable amounts including the preparation of court paperwork
- Providing advice, guidance and support in relation to benefit claims including Universal credit, making referrals to external agencies where appropriate
- Handling inbound correspondence from customers via telephone, email and web chat, as well as making outbound calls to customers
- Implementing alternative payment arrangements where appropriate to minimise rent loss
- Attending County Court to progress possession claims
What you'll need to succeed
- Experience of working in an Income Management position within a social housing environment
- Working knowledge of the arrears recovery process across a range of tenures, as well as a good understanding of the benefits system including Housing Benefit & Universal Credit
- Experience of dealing with difficult customers, some of whom may be vulnerable or high-risk
- Strong communication, interpersonal, listening, negotiation and influencing skills
- Ability to work well on own initiative and under pressure
What you'll get in return
- Weekly pay
- Hourly rates up to £21ph
- Home working (will need to attend office every couple of weeks and be able to collect/return equipment)
- Ongoing temp contract until at least Jan 2025
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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