SonicJobs Logo
Login
Left arrow iconBack to search

Customer Experience Journey Manager

AUCTORO RECRUITMENT LIMITED
Posted 4 days ago, valid for a month
Location

Warwick, Warwickshire CV359EF, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The Customer Experience Journey Manager position is available with an industry-leading client in Warwickshire.
  • This role requires a minimum of 5 years of experience in customer service or related fields, with a focus on enhancing customer interactions and satisfaction.
  • The salary for this position is competitive and commensurate with experience, details provided upon application.
  • Key responsibilities include designing improvement plans, monitoring performance with KPIs, and collaborating with cross-functional teams.
  • Candidates should possess strong analytical, strategic thinking, and leadership skills, along with a deep understanding of customer needs.

Customer Experience Journey Manager

We are working exclusively with an industry leading client on the lookout for a Customer Experience Journey Manager to join their team in Warwickshire.

As a Customer Experience Journey Manager, this position will play a key role in enhancing the overall customer experience journey. You will be responsible for identifying opportunities to improve interactions, streamline processes, and achieve targeted outcomes. By analysing customer data and implementing innovative solutions, this role will help shape the overall customer service strategy, driving satisfaction and loyalty.

Key Responsibilities:

  • Design and implement plans to resolve customer pain points within your assigned journey stage
  • Monitor performance using KPIs and customer feedback to inform strategic decisions
  • Collaborate with other journey managers and cross-functional teams to ensure a seamless, integrated experience
  • Champion customer insights, ensuring they guide process improvements and innovation
  • Advise on team capacity and skills needed to deliver exceptional service, working closely with Team Leaders and Resourcing Coordinators
  • Contribute to training programs and actively support the development of Customer Service agents

Key Skills, Experience & Knowledge:

  • Analytical mindset: Skilled in data analysis to uncover actionable insights
  • Strategic thinker: Proven ability to align improvement strategies with business goals
  • Leadership experience: Success in managing teams to achieve performance targets
  • Customer focus: Deep understanding of customer needs, using feedback to drive decisions
  • Collaboration: Strong communicator with a talent for working across teams to enhance customer experiences

Our client looks for people who are open minded, embrace new ways of working, step out of their comfort zone and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our client’s daily life, and they want to share that with you!

By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Cookies
Privacy Policy
Read more in the Privacy Policy