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Join Our Team as a Customer Service Agent!
Are you a people person with a passion for delivering top-notch customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we have the perfect opportunity for you!
About Our Client:
Our client is a leading organisation in the customer service industry, dedicated to providing exceptional solutions and ensuring customer satisfaction. With a dynamic and inclusive work environment, they foster professional growth and offer exciting opportunities for their employees to thrive.
What You'll Do:
As a Customer Service Agent, you will be the heartbeat of our customer interactions. Your role will involve:
- Delivering Outstanding Service: Provide exceptional customer support through various channels, including phone, live chat, and email.
- Handling Inquiries: Address customer inquiries promptly and ensure timely follow-through on all requests.
- Documentation: Accurately document customer interactions and maintain updated records.
- Liaison Role: Act as a bridge between customers and internal departments, ensuring seamless communication.
- Reporting: Assist with reports and spreadsheets, maintaining accuracy in data input.
- Training Support: Help onboard new starters with their induction and training processes.
- KPI Management: Maintain and achieve key performance indicators and customer satisfaction measures.
- Professional Representation: Represent the organisation with professionalism and integrity.
- Quality Assurance: Follow all quality assurance and training guidelines diligently.
- Flexibility: Be prepared to work occasional overtime during busy periods.
- Continuous Improvement: Engage actively in sustainability initiatives and contribute to team success.
Who You Are:
We are looking for someone who possesses:
- Customer Service Experience: Previous experience in a customer service role is preferred.
- Excellent Communication Skills: Strong verbal and written communication skills are essential.
- Problem-Solving Ability: You have a knack for resolving issues effectively and efficiently.
- Attention to Detail: You pride yourself on your meticulous approach to tasks.
- Multitasking Skills: You can juggle multiple priorities while maintaining high service standards.
- Team Player: You thrive in a collaborative environment and adapt easily to changes.
- Tech Savvy: Proficiency in CRM systems and the Microsoft Office Suite is a must.
What We Offer:
Join a supportive work culture and enjoy a range of perks, including:
- Hybrid Working: Flexibility to balance work and personal life.
- Private Health Care: Comprehensive health benefits to keep you and your family healthy.
If you are a highly motivated individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now and become part of a dedicated team that values your contributions.
Ready to Take the Next Step?
Don't wait-this opportunity is waiting for someone just like you!
Adecco acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Adecco. For more information on how we use your data, please refer to our Candidate Privacy Information Statement available on our website.
Join us and make a difference in the world of customer service!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
