Ecommerce Support Agent

Ecommerce Support Agent

Location: Tachbrook Park, Warwick

Type: Permanent, Full-time, Hybrid - 4 days on site

Salary: £23,400 - £25,000 (Dependent on experience)

Are you passionate about customer service and looking to make a real impact? Join our team as an Ecommerce Support Agent, where you’ll play a crucial role in supporting customers and promoting our wide range of products. In this role, you’ll work closely with internal teams and external partners to ensure a smooth and efficient customer experience.

Key Responsibilities:

• Provide professional customer service and support via phone and email.
• Resolve order-related queries, handle refunds, and follow up on deliveries.
• Liaise with dealers to ensure prompt order fulfillment and re-scheduling as needed.
• Manage administration tasks related to customer orders.
• Continuously suggest improvements to enhance customer satisfaction.

What We're Looking For:

• Exceptional communication skills and a customer-first mindset.
• Strong organizational skills and attention to detail.
• Ability to work well under pressure and meet deadlines.
• Proficient in IT systems, with fast and accurate keyboard skills.
• Background in customer service, credit control, or sales ledger.
• Problem-solving ability with a proactive approach.
• Team player with a positive attitude and a flexible mindset.

What We Offer:

• 25 days annual leave + 8 bank holidays
• Option to purchase additional holidays
• Private medical insurance
• Company pension scheme
• Life assurance
• Staff discounts on gas
• Exclusive shopping discounts

Working Hours: Monday to Friday, 08:30 – 17:00

For a full list of our benefits visit: https://about-us/careers