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Membership Coordinator - Working for a very successful and rapidly growing company based in Warwick - Salary £24,750 plus outstanding company benefits.
Monday - Friday 9.00am - 5.00pm 37.5 a week, 6 months probation period, after probation you can work 3 days from the officer and 2 from home.
Our client is based in a beautiful location on the outskirts of Warwick, they offer free parking, first class training and support as well as a luxury a working environment!
Job Purpose:
To develop, promote, co-ordinate and administer the membership applications and renewal processes and maintain membership records.
Main Duties and Responsibilities:
To process all new applications:
Ensuring applications are administered and processed efficiently.
Ensuring that all relevant checks are undertaken and that the correct information is obtained and input to the membership records.
Following up with the potential member in a timely manner to ensure efficient turnaround.
To administer all new Direct Debits to ensure collection of fees in good time.
Ensuring that all relevant checks are undertaken, and that the division or qualification the member has is correct/approved by the Association; and issue letters/certificates/invoices as necessary.
Ensure that membership renewal forms are completed and worked efficiently within given timescales.
Making sure that invoices are issued for the correct fee in good time.
To confirm qualifications of members as part of the renewal process.
Deal with renewal queries and issuing of receipted invoices.
Confirming Legal entity of company is correct.
Provide excellent customer service to members and potential members.
Taking calls from members to support and explain process of renewing or joining membership.
Answering phone calls from members to support them logging in and using the system fully and support them through app or renewal form.
Assist where necessary with the posting of renewal confirmation packs, welcome confirmation packs, reminder letters and certificates.
Job Requirement / Skills.
Working knowledge of Microsoft office.
Excellent Customer service skills.
Good attention to detail is essential.
Excellent oral and written communication skills.
Experience with customer relationship management (CRM) systems.
If you have what is required and you want to grab hold of this great opportunity then please apply now?
