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- To provide exceptional customer service when raising customer orders, or when answering pricing, stock & availability enquires, and delivery updates; both written and verbal
- To act as an internal account manager for specific customers, managing their order process from cradle to grave
- Orderbook management and reporting
- Process orders for all finished goods & spares, adhering to customer agreed SLAs and terms
- Respond to enquiries/orders providing accurate information and support to ensure customer satisfaction
- Work closely with supply chain & distribution teams to expedite orders, and resolve potential customer issues
- Work closely with external sales team, supporting and responding to inbound customer enquiries, and potential sales opportunities
- Provide pre-sales product advice on all products within the Baxi heating portfolio
- Complete all sales associated administration tasks with efficiency and in a timely manner.
- Proven experience in an internal sales-based role.
- Able to work independently as well as part of a team.
- Customer focused, with excellent communication skills.
- Strong positive attitude always looking for the best possible outcome/solution.
- Be able to demonstrate excellent organisation and administration skills.
- Works well under pressure individually or as part of a team and can meet tight deadlines.
- Is analytical with the ability to demonstrate good problem-solving skills.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
Baxi is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy. Were focussed on driving the conversations and spearheading the change that will enable us to make this happen. We have some of the best-known and trusted heating and hot water brands for residential and commercial customers including Baxi, Main, Megaflo, Remeha, Andrews Water Heaters, Potterton Commercial, Heatrae Sadia and Packaged Plant Solutions.
Our UK & Ireland business has led engineering breakthroughs and successfully adapted to be a leader in our industry for over 150 years.
Our established foothold in the heating manufacturing market with a well respected product portfolio, an amazing army of people puts us in a position to lead the way for change, and make a lasting mark on the industry.
Do you have a passion and appetite for evolution? Come and join us!
