Lettings Membership Helpline Team

Our client is looking for an experienced Lettings professional to join their team in Warwick and work with multiple Lettings Agencies across the UK. The position is working with an industry-recognised professional body. 

This role isn’t your standard Estate Agency role as this can offer hybrid working and the opportunity to join a reputable brand.  

Our client is looking for an individual with industry-relevant qualifications. 

Working hours of a Lettings Membership Helpline Team: 

• Monday to Friday 9 am – 5 pm 
• Hybrid role 3 days in the office, 2 from home 

The successful Lettings Membership Helpline Team will be offered: 

• £25,000 Basic 
• Career progression 
• Ongoing Training & Support 
• Free Parking 

Lettings Membership Helpline Team requirements: 

• Experience in Lettings, Lettings Compliance, and/or Landlord & Tenant law 
• Ability to listen and interpret member enquiries, and signpost to relevant advice. 
• Exceptional Customer Service skills with excellent verbal and written communication.  
• Proficient Microsoft Office.  
• Ability to work under pressure to meet SLAs. 

Duties of a Lettings Membership Helpline Team will include, but will not be limited to: 

• Answer telephone calls from members and provide support. 
• Keep accurate records of discussions updating the membership CRM system. 
• Promote/signpost factsheets, FAQs and guidance on legislation and policy developments. 
• Feed information to help the creation new resources for members. 
• Provide support on the completion of existing legal documents and templates. 
• Escalate complex L&T legal queries ensuring an accurate timely handover. 
• Keep up to speed with changing policy & legislation and the wider challenges facing the property industry generally, and L&T in particular.