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Generic responsibilities:
- As a member of a Leadership Team, successful applicant will ensure the delivery of the organisations Strategy and Service Offer to customers in order that vision and outcomes are achieved.
- Team Management
- Management of both the strategic and the delivery element of the role.
- Develop and maintain good working relationship with key stakeholders including statutory partners, service providers, voluntary section, internal and external customers.
- To be the Subject matter expert for areas of responsibility.
- Responsible for the implementation and delivery of relevant people solutions and interventions and work collaboratively across the service to achieve the desired outcomes.
- Monitor performance of the service, enacting plans to address any underperformance.
- Understand business issues related to areas of responsibility by building relationships with internal and external customers.
- Maintain ongoing service improvement
Role Specific responsibilities:
- Setting out our payroll commercial strategy and ensuring that traded activity adds value to the organisation.
- Delivery of a legally compliant and effective payroll service paying approximately 33,000 across 40 different customers.
- Manage the payroll system contract to ensure smooth delivery of service.
- Manage the other workforce related systems including organisations CRM system Hornbill and telephony system Five9.
- Providing proactive and responsive customer service, to ensure all queries are resolved in a timely way at the lowest level.
- Responsible for the service improvement team and the data and intranet requirements for the wider workforce service. Working in collaboration with our Business Intelligence team in terms of our data and insight requirements.
- Responsible for ongoing pension administration of a number of pension schemes.
Qualification required
CIPD Level 7 (Postgraduate degree). Chartered member of CIPD or equivalent payroll related qualification and membership.
If you're interested in this role, please click apply now!
