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Operations Support Assistant - 220 Inside IR35/Hybrid Working: WarwickWe are seeking an Operations Support Assistant to join an exciting client's team on a temporary basis. You will support the client by answering corporate phone lines and triage service requests raised by Internal and External clients.Key Responsibilities:
- To ensure that the corporate telephone lines are answered in a professional manner and dealing with the callers request in the most appropriate manner.
- To provide an administration service to the accounts helpdesk system by maintaining and administering user accounts, completing password resets and ensuring that client details are kept up to date and accurate.
- Helpdesk Support
- Following Test Scripts
- To conduct monthly analysis of call stats and Service Requests
- To triage service requests passed to the operations support resolver queues ensuring that the request is dealt with in the most appropriate manner while making sure that all SLAs are adhered to.
- To assist in the creation of business reports for the Service Desk
- To assist with running test scripts for the ICD system upgrades
- To assist the Operations Support Manager with any adhoc requests
- Liaise with support teams/project managers and client relationship managers
Essential experience in the following is required:
- Experience in Helpdesk, service desk, customer service and administrative roles;
- Good working knowledge of Microsoft applications (i.e. Outlook, Word, Excel);
- Working on own initiative and not be dependent on continuous hands on leadership;
- A basic knowledge of SQL
- Working well within a close team
- Good communication skills
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
