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- Supporting and resolving technical queries.
- Providing customer care via telephone or email.
- Provide product support for different automotive parts.
- Respond to web queries and forward relevant queries for the north region.
- Assist with events and trade shows.
- Follow up with the sales team and provide support with sales as and when required.
- Follow reporting procedures in line with the business and share ideas on how to improve.
- Become a diagnostics team viewer expert.
- Provide excellent customer service.
- Knowledge of most Microsoft Applications
- Strong accuracy and attention to detail.
- Ability to multi-task and manage time effectively.
- Excellent face-to-face and telephone communication skills.
- Committed team player.
- Willingness to learn and develop new skills.
- Able to build trust with stakeholders and understand the customer's perspective.
- Onsite working.
- Free onsite parking.
- 25 days annual leave, plus bank holidays.
