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About the company:
Our client is a well-established, privately-owned house builder based in Hampshire with over 21 years of expertise. Specializing in diverse housing developments, they create traditional family homes in tranquil rural settings. Dedicated to delivering high-quality homes to more than 300 families each year, the company prides itself on professionalism and a commitment to excellence.
About the opportunity:
We are looking for a motivated individual to join our team and undertake the following responsibilities:
- Process customer orders and assist with any related issues.
- Maintain regular communication and updates with customers.
- Provide general administrative support to the Head of Customer Care.
- Handle customer queries and complaints effectively.
- Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager.
About the benefits and rewards:
The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to 28k DOE.
About the requirements:
- Proven experience in a customer-facing role within the residential developer industry.
- Open to challenges and skilled at providing effective solutions to concerns.
- Polite, professional, and an outstanding communicator.
- Able to act quickly and make decisions.
- Proficiency in IT systems, including customer relationship management (CRM) tools.
- Committed to fostering Diversity and Inclusion in the workplace.
