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Employee Relations (ER) Advisor
Contract Type: Temporary
Contract Length: 12 months
Industry: Utilities
Are you an experienced Employee Relations Advisor with a strong understanding of ER policies and procedures? Our client is seeking a dedicated ER Advisor to join their Employee Relations team, serving as the first point of contact for Managers and Stakeholders. This role is critical in providing timely, professional advice on a range of topics including Disciplinary actions, Grievances, Performance Improvement, and Sickness Absence.
Key Responsibilities:
- Query Management, Advice & Coaching:
- Deliver a customer-focused service, ensuring all Case Management activities are completed within required timescales.
- Analyse case-related matters from stakeholders to determine appropriate actions, while identifying any complexities or risks that may require further consultation.
- Confidently advise and coach Managers on ER policies, escalating issues to Employee Relations Specialists as necessary.
- Provide support and guidance to uphold good practise and ensure fair decision-making.
- ER Case Management Support:
- Guide stakeholders through suspension or workplace separation processes, ensuring timely monitoring and communication.
- Collaborate with stakeholders to secure Investigation Managers promptly and support them throughout the investigation process.
- Review investigation reports for completeness and address any gaps, escalating issues as needed.
- Maintain regular communication with Managers and employees to ensure their wellbeing.
- Administration:
- Ensure SharePoint is accurately updated at month-end, maintaining clarity on document versions and adhering to record retention protocols.
- Liaise with People Services to ensure accurate processing of leavers to avoid payment discrepancies.
- Assist in scheduling activities and administrative tasks during peak times.
- Training / Policy Development:
- Coordinate ER Case Management training to enhance knowledge and expertise within the team.
- Contribute to policy and process improvements to keep all materials up to date.
- Team / Project Work / Self-Development:
- Participate in ER & Case Management meetings and manage personal development through ongoing legal training.
- Lead assigned project work to enhance team processes.
Qualifications Required:
- CIPD qualified (Level 5) or currently working towards completion.
- Proven experience in providing professional ER advice and support across various policies.
- Strong knowledge of employment law and best practises, alongside effective stakeholder management skills.
- Proficient in Microsoft Word, PowerPoint, Excel, SharePoint, and Outlook.
What We're Looking For:
You should be a proactive, highly organised individual with excellent attention to detail, capable of managing a diverse workload while meeting deadlines. Your ability to communicate clearly and confidently, both verbally and in writing, will be essential in influencing and guiding stakeholders effectively. Additionally, experience in coaching and managing difficult conversations is critical.
If you are a customer-focused team player, eager to support your colleagues and contribute to a positive work environment, we encourage you to apply.
Application Process:
Please submit your CV and a cover letter detailing your relevant experience. We look forward to welcoming a new member to our dynamic team!
This is a temporary position with a duration of 12 months. Only candidates with the relevant experience and qualifications will be considered.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
