Customer Care Team Leader

Customer Care Team Leader
Location: Warwick
Hours: Full-time

About the Role
We are seeking a proactive and organized individual to lead our Customer Care Team. The role focuses on ensuring exceptional customer service, supporting team members, and managing daily operations. You will also handle escalated issues, monitor performance, and contribute to process improvements.

Key Responsibilities

• Lead, train, and motivate the team to deliver excellent customer service.
• Support the team with their workload and handle escalated customer queries.
• Monitor team performance and provide coaching and feedback.
• Ensure processes are followed and regularly reviewed for improvement.
• Take ownership of customer issues, ensuring timely resolution.
• Liaise with delivery companies and ensure accurate order processing.
• Organize and attend meetings, sharing updates and addressing issues.

About You
Required Skills and Experience:

• Experience in customer service and team management.
• Strong organizational and communication skills.
• Ability to prioritize tasks and meet deadlines.

Personal Attributes:

• Customer-focused, adaptable, and self-motivated.
• A problem-solver with a positive attitude.
• Resilient and able to perform under pressure.

INDL