Engineering Service Coordinator

The Company

Our client is a market leader in the Engineering sector. Due to continued growth, they are looking to recruit an Engineering Service Coordinator.

The Role

• The role will provide coordination between the customer, suppliers, workshop and engineers.
• You will be responsible for coordinating and executing multiple service jobs to ensure they are completed on time, within budget and to the satisfaction of our clients.
• Oversee and manage all service jobs from initiation to completion.
• Ensure timely and effective communication with clients and team members.
• Work Closely with Manager to plan work through the workshop.
• Allocate resources and monitor progress to ensure timely delivery of services.
• Communicate and update clients on their orders
• Co-ordinate the selection and briefing of Engineers.
• Ensure required documentation is collated/ provided.
• Receive client calls/emails relating to service work.
• Provide quotes to clients for service and site work.
• Create timely and accurate client order acknowledgements.
• Create and maintain accurate job details in ERP system.
• Obtain supplier quotes and purchase materials/subcontracted services in relation to the service jobs.
• Maintain KPI’s relevant to service and site work.
• Maintain cost estimates for service work
• Produce work instructions for the workshop.
• Accurate updating of reports.
• Perform invoicing of completed work.
• Create and issue client documentation including certificates.
• Uphold health and safety practices.

The Person

• Will ideally have experience in a similar role within engineering or manufacturing.
• Will be someone who is mechanically minded, detail orientated and an eye on customer satisfaction.

• Sound technical background and understanding of mechanical principles.
• Demonstrable customer and supplier contact experience.
• Demonstrable Commercial awareness and experience.
• Excellent organisation and time management, able to plan and prioritise to meet deadlines.
• Able to make balanced decisions in a variety of situations.
• Computer Literate, familiar with MS Office Package, Google package and ERP.

The Benefits

• You will be working for a well-established growing employer.
• An excellent salary.
• Working a perm day shift.
• A company experiencing continued growth, expansion and investment.
• The company are fully compliant with the latest health and safety requirements for current safe working practices.