Customer Support Representative

If you're a proactive team player looking for a role that challenges you to showcase your customer service experience with varied tasks, we want to hear from you!

Turn your customer service experience into a career with the West Group - join us as a Customer Service Representative today!

Reporting to and taking day-to-day direction from the customer service team leader, this varied Customer Service Representative role involves managing customer support tasks and assisting the sales team to achieve quality objectives and business goals, including tracking and achieving the sales plan.

Day-to-day duties include:

• Managing a designated group of customer accounts, including quoting assigned accounts and performing analysis to identify potential growth opportunities.
• Initiating and coordinating the customer returns process, including teams' meetings and calls, driving to close these service calls to provide a great customer experience.
• Monitoring and responding to website, phone call, and inbox enquiries - logging as an activity through TWG CRM, monitoring and assigning items (including leads) from the sales inbox to either the customer service/account manager and Business Development Team.
• Approving internal SAP documents and loading Sales Orders onto SAP once details have been verified for accuracy, pushing quotes to orders to provide accurate sales quote analysis and accuracy.
• Liaising with other departments to support customer documentation requirements.
• Supporting the sales model, workload and workflow management, collective ideas, and suggested solutions.
• Building and maintaining strong relationships with clients, understanding their needs and objectives, resolving escalated issues, and promoting a customer-centric approach within the team to ensure exceptional customer satisfaction.
• Assist team members in developing and maintaining their client relationships.

Required Job Skills

• 2 + years of customer service/support experience
• Great communicator and cross-departmental collaborator
• Positive attitude towards change and improvements
• Able to organise time, prioritise workload and multitask under pressure.
• Microsoft Office Knowledge
• Able to conduct data analytics

If you have experience as a Customer Service Advisor, Customer Service Representative, Customer Support Representative, Sales Support Advisor, Sales Support Coordinator, or similar customer service role, we want to hear from you! Apply for this Customer Support Representative role today!

25 Days + Bank Holidays