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- Location: London
- Job Type: Full-time
My client, a group of luxury fashion brands, is seeking a Sales Operations & Customer Service Manager to lead a dynamic team within their London office. This role involves overseeing day-to-day wholesale customer service operations, managing order entry, product allocation, and ensuring seamless communication across departments. The ideal candidate will be responsible for ensuring operational efficiency and high levels of customer satisfaction.
Day-to-day of the role:- Lead, motivate, and manage a customer service team of 5-10 people to achieve high levels of performance and customer satisfaction.
- Manage the accurate entry of customer orders into the system.
- Oversee the allocation process and ensure effective communication with the warehouse to ensure timely order processing and shipment preparation.
- Track the allocation of orders, monitor upcoming shipments, and provide timely updates on delivery schedules to both internal teams and customers.
- Collaborate with Sales, Logistics, and other relevant teams to address customer needs, resolve any issues, and ensure smooth order processing.
- Continuously improve customer service processes; implement best practices to reduce delays, optimize order management, and streamline communication between teams.
- Provide regular performance reports on key metrics, including order fulfilment rates, customer satisfaction levels, and delays.
- Develop and implement training programs for the customer service team.
- Strong communication skills.
- Proven problem-solving abilities.
- Experience in managing teams within a customer service or retail environment.
- A focus on continuous improvement and operational efficiency is key.
To apply for the Sales Operations & Customer Service Manager position, please submit your CV detailing your relevant experience.
