Back to search
Senior Credit Controller
Up to £38,000 per annum
Watford- Hybrid
This role supports the daily operations of a fast-paced Credit & Collections function. A key focus of the role is managing credit risk and accurately completing collection processes, regular risk reviews, and maintaining security bonds are essential to limiting bad debt.
KEY RESPONSIBILITIES:
- Prepare and release the weekly collections file accurately and on schedule.
- Perform daily cash banking, posting, allocation, and reconciliation tasks.
- Liaise regularly with our debt collection partner, ensuring weekly files are shared and tracked.
- Conduct weekly exposure reviews, reporting on key movements.
- Use available tools and data to manage and mitigate bad debt risk.
- Monitor financial alerts and respond to any indicators of change.
- Review credit reports and make decisions in line with credit policies.
- Proactively chase outstanding debts via email, phone, and SMS.
- Provide backup support to the Credit Control team by handling inbound calls, resolving queries, and addressing disputes.
- Ensure final balances are accurate and processed promptly.
- Year-on-year reduction in bad debt.
- Security bonds processed in line with policy-both returned and retained.
- Timely cash posting and full monthly reconciliation of general ledger balance sheets.
- Proactive monitoring and mitigation of credit risk and exposure.
KEY ATTRIBUTES:
- Experience in a high-volume, call-handling environment.
- Minimum 3 years' experience in a Credit Controller or similar role.
- Proven experience working with debt and credit agencies.
- Excellent written and verbal communication skills.
- Proficiency with SAP and other enterprise systems (e.g., ES).
- Ability to thrive under pressure while maintaining accuracy.
- Strong problem-solving skills and exceptional organisational abilities.
