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Job Title: Service Advisor
Location: Watford
Job Type: Full-Time, Permanent
Salary: £29,000 to £36,000 (with a monthly bonus & service plan commission)
About the Role:
Actio Recruitment is supporting our automotive client in Watford in their search for a dedicated Service Advisor. This is a full-time role, responsible for managing customer enquiries, service bookings, and overseeing the customer journey from vehicle drop-off to handover.
Key Responsibilities:
• Handle all service telephone and walk-in enquiries.
• Qualify service and diagnostic needs, establishing a clear understanding with customers about the work required.
• Schedule and calculate workshop capacity, ensuring accurate data entry into the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles.
• Clearly explain completed work to customers, up selling service plans, ensuring their full understanding and approval.
• Address any customer dissatisfaction in liaison with the department manager, following dealership procedures.
Requirements:
• Strong customer service and communication skills.
• Experience in a similar automotive role preferred.
• Excellent organisational and time management abilities.
How to Apply: Send your CV to action recruitment or apply today!
Actio are an equal opportunities employer and a recruitment agency.
