Customer Service Administrator

• Annual Salary: £30,000 - £32,000 (DOE)
• Location: Watford
• Job Type: Fixed Term Contract (Maternity Cover until 30th June 2025)

We are seeking a Customer Service Administrator with experience in the Fashion/Apparel/Footwear industry to join our team on a fixed-term contract for maternity cover. The ideal candidate will be self-motivated, possess strong IT, ERP, and design skills, and have 2-3 years of industry experience. This role is crucial in linking administrative purchasing and customer service within our dynamic company.

Day-to-day of the role:

• Efficiently manage purchasing and sales administration for footwear and apparel.
• Act as the primary contact for customers during the purchasing and sales cycle.
• Handle sales orders and invoicing, ensuring alignment with purchase orders.
• Maintain customer database and manage logistics.
• Work with the design team on upcoming season collections.
• Oversee pricing and manage sample logistics.
• Support operations and ensure timely product delivery.
• Collaborate on production processes and quality control.

Required Skills & Qualifications:

• 2-3 years of industry experience.
• Strong IT and ERP system proficiency (Outlook, Excel, Word, PowerPoint).
• Design skills and attention to detail.
• Excellent time management and communication.
• Proactive and able to work independently or as part of a team.

Benefits:

• Competitive salary.
• Work with global brands.
• Gain experience across business functions.

To apply for the Customer Service Administrator position, please submit your CV detailing your relevant experience.