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Customer service representative
Dispute Resolution Assistant

Dispute Resolution Assistant

Burton Bolton & Rose Recruitment Services Limited

Posted a day ago, valid for 6 days

Watford, Hertfordshire WD24 4LH

Full Time

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Sonic Summary

The Dispute Resolution Assistant position is available in Watford, Hertfordshire, offering a salary of £28,500 plus pension and parking benefits.
The role involves managing customer service matters and resolving disputes to ensure complete customer satisfaction.
Key responsibilities include mediating service-related issues, handling complaints about service failures, and investigating complaints to inform customers of outcomes.
Candidates should have relevant experience in dispute resolution or customer service, although the specific number of years required is not mentioned.
The organization is unable to respond to applicants who are not shortlisted, but encourages following their social media for job alerts.

Dispute Resolution Assistant

Watford, Hertfordshire

£28,500 + Pension + Parking

This large and well-established organisation are seeking a Dispute Resolution Assistant to join their busy and happy team and assist with the resolution of customer disputes.

Some of your duties will include:

- Managing a wide range of customer service matters and resolving all issues to complete customer satisfaction

- Mediating issues that arise in relation to services provided and ensuring complete resolution

- Dealing with complaints in relation to service failure, payment delays, invoice queries and account issues

- Investigating and finding further evidence to support or to dismiss a complaint and informing customer of outcome

- Forwarding complaint onto senior management team when appropriate

- Recording details of all complaints received onto the computer system

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

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