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Full time
£28-30,000
Hybrid, based in Watford approx 6 days a month
Job Summary:To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires
- liaising and working closely with other departments of the organisation.
- Opening tickets for calls and e-mails for technical emergencies and enquiries.
- Creating quotations and pre-payment forms and handling customer cases pro-actively.
- Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building.
- Proven customer service or logistics experience and an ability to liaise with different contacts in the organisation
- Excellent communication skills with both oral & written fluency, in English and German is a requirement
- Fluency in Italian and/or Spanish is a definite advantage
- PC skills - competent on Outlook, Salesforce, Excel, Word
- SAP experience would be an advantage
- Ability to:
- Work on own initiative and as part of a team (team spirit)
- Think outside the box to understand connections to other departments and processes (to see the bigger picture)
- Work under pressure and to tight deadlines when required
- Prioritise workload and manage time effectively
- Multitask and coordinate activities across relevant departments
- Monitor/navigate multiple systems and tickets/cases at the same time throughout the day and knowing how to prioritize
For more information call Caroline or hit apply and send your CV
