IT Support Manager

Ashdown Group

Posted 14 hours ago, valid for 7 days

Watford, Hertfordshire WD24 4LH

Full Time

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Sonic Summary

A multinational business is seeking an IT Service Desk Manager to join its team, which requires the candidate to work in the office five days a week.
The role involves ensuring efficient IT support services, managing call handling, SLAs, and providing hands-on support for escalated tickets.
Candidates should have proven experience as an IT Support or Helpdesk Manager, particularly in a Windows environment.
ITIL certification is a plus but not mandatory for applicants.
The position offers a competitive salary, and candidates should have a minimum of 3 years of experience in a similar role.

A multinational business is looking for a personable and driven IT Service Desk Manager to join its expanding team. Please note this is an office-based role and therefore the chosen candidate is required to be in the office 5 days per week.

As the IT Support Manager, you will ensure that a smooth and efficient IT support service is provided to the business. You will be responsible for call management, managing SLA’s, delegating tickets and providing hands on support for escalated tickets.

Working as an integral part of the internal technology team of 10 Engineers, you will provide both remote and face to face support. You will have a keen attention to detail and must be able to effectively prioritise and execute tasks in a busy environment and have proven analytical and problem-solving abilities.

In order to be suitable for this role, you must be an accomplished IT Support or Helpdesk Manager with proven experience improving IT service provision in a Windows environment. ITIL certification would be advantageous to your application but is not essential.

This is an excellent opportunity for a proven IT Service Desk Manager to join a highly successful company that offers a clearly defined career path.

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