IT Support Analyst

Parkside Office Professional

Posted 2 days ago, valid for a day

Watford, Hertfordshire WD24 4LH

Full Time

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Sonic Summary

Our well-known client is seeking an IT Support Analyst to join their team, requiring 1-3 years of relevant experience.
The position involves supporting, diagnosing, and troubleshooting issues related to computer hardware, software, and applications, with a work schedule of 37.5 hours per week, Monday to Friday.
The role includes interacting with clients, training them as needed, and proposing technical solutions using ITIL tools.
Candidates should possess solid problem-solving skills and effective communication abilities, along with a working knowledge of IT systems and security.
The salary for this position is competitive, reflecting the candidate's experience and qualifications.

Our well known client is looking for an IT Support Analyst to join their team. 37.5 hours per week, Monday to Friday. (In some cases, some out of office hours support may be required)Position Summary:The IT Support Analyst is responsible for supporting identifying, diagnosing, and troubleshooting issues in computer hardware, software, services, and applications. Their duties require a broad knowledge in areas of computer hardware, software, applications, network, server, security, and IT provisioning.Additionally, they will work with the Purchasing Team and Purchasing system to order hardware to support operations. Key Areas of Responsibility:

Support the troubleshooting and maintaining of IT computer services, including workstation computers, printers, servers, network, security and any applications that are carried out by the organization.
Interact with clients on a day-to-day basis in addressing problems, training the clients as needed, and using the appropriate ITIL tools, and proposing technical solutions.
Working with third-party and different teams as needed to overcome issues efficiently.
Assisting in analysis and improvements when resolving technical issues within broader IT areas.
Support monitoring and installation of security patches to keep devices running satisfactorily and in compliance.

Knowledge, Skills and Experience:

Working knowledge of relevant IT end-user desktop & laptop computers, printers, servers, networks, security, computer hardware, software, and applications.
Solid problem-solving, issue interpretation, and troubleshooting skills.
Effective communication and interpersonal skills, with attention to details.
Good organization, time management and prioritization.
Effective working both in teams and individually.
Continuous learning - demonstrates the ability to learn new technologies and resolves technical problems with some training and supervision.

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