IT Support Analyst

Job Title: IT Support AnalystLocation: Watford, WD18Contract: Permanent / Full-TimeHours: 37.5 hours per week, Monday to Friday

Salary:From £30,000 per annum (dependent on skills and experience)

This role requires a broad knowledge of computer hardware, software, applications, networks, servers, security, and IT provisioning.

Key Responsibilities:

• Support and Troubleshooting: Maintain and troubleshoot IT computer services, including workstations, printers, servers, networks, security, and applications (50%).
• Client Interaction: Address client problems, provide training, use ITIL tools, and propose technical solutions (25%).
• Collaboration: Work with third-party vendors and different teams to efficiently resolve issues (10%).
• Analysis and Improvement: Assist in analysing and improving technical issue resolution within broader IT areas (10%).
• Security: Monitor and install security patches to ensure devices run satisfactorily and comply with standards (5%).

Knowledge, Skills, and Experience:

• Working knowledge of IT end-user desktop & laptop computers, printers, servers, networks, security, hardware, software, and applications.
• Strong problem-solving, issue interpretation, and troubleshooting skills.
• Commitment to continuous learning and ability to learn new technologies
• 5+ years of experience is desirable.

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits.

If this opportunity is of interest to you, please apply with your up-to-date CV now.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.