Claims Consultant

Annual Salary: £25,000 + performance related bonus scheme
Location: Watford
Job Type: Full-time, Mon-Fri, 9am-5pm

Join our client's dynamic team in the specialist health insurance sector. As a Claims Consultant, you will play a crucial role in delivering high-quality customer service throughout the claims journey, ensuring compliance with regulatory requirements, and contributing to their business targets.

Day-to-day of the role:

Assess and authorise claims via telephone, post, and e-mail, ensuring accuracy, professionalism, and attention to detail.
Provide follow-up support for existing claims and written confirmations of claims decisions and notifications.
Ensure compliance with regulatory requirements, including data protection, business security, conduct risk, consumer duty, and fraud & anti-money laundering.
Communicate clearly and professionally with clients by phone and in written form, providing customer service excellence.
Attend regular review meetings and appraisals to monitor progress and identify training needs.
Suggest improvements to processes to enhance efficiency within the team and improve client services.
Build professional relationships and foster team spirit with peers and colleagues.
Support team members with training and collaborate to achieve team goals.

Required Skills & Qualifications:

Minimum of 2 years’ experience in customer service and claims handling.
Strong numeracy and literacy skills.
Exceptional verbal and communication skills, with the ability to use concise, clear, and appropriate language.
Excellent organisational skills; ability to manage multiple demands.
Empathetic, with the ability to understand and respond to different views.
Proactive approach and ‘can-do’ mentality, with the ability to respond well under pressure and meet deadlines.

Benefits:

35 hours per week (9am to 5pm, Monday to Friday, with a one-hour lunch break each day).
Company pension scheme (auto enrolled).
Death in service 10x salary (immediately on appointment).
Voluntary dental coverage after completion of the probationary period.
Company-paid private medical insurance after 6 months of employment.
Performance-related bonus scheme (subject to bonus scheme rules regarding eligibility).
23 days holiday per year.

How to apply:

To apply for the Claims Consultant position, please submit your CV