Receptionist

Quest Employment

Posted 8 hours ago, valid for 6 days

Watford, Hertfordshire WD24 4LH

Full Time

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Sonic Summary

Quest Employment is seeking a welcoming and guest-focused Hotel Receptionist for a 5* hotel in Hertfordshire.
The role requires completing tasks such as checking in guests, answering phones, and providing information about local amenities.
This is a permanent, full-time position with shift work on a rota basis, including early, middle, late, and occasional night shifts.
Candidates should have at least one year of experience in a similar role and a strong commitment to guest satisfaction.
The salary for this position is competitive, with additional benefits including professional development and generous discounts on hotel stays.

Hotel Receptionist

Quest Employment are currently working with a 5* hotel based in Hertfordshire. We are looking for a welcoming and guest focused Receptionist to join our clients professional front of house team.

As one of the first points of contact in the hotel, it is essential that our clients’ guests are wowed by a smooth check-in, useful information from a knowledgeable team.

The role

Welcoming guests and checking their details against their booking
Allocating guests with rooms and providing keys
Answering phones from prospective customers and guests, taking messages and delivering them.
Completing administrative tasks
Responding to requests for help and information
Providing concierge services and providing information about local amenities and attractions
Preparing room bills and ensuring correct payment
Checking guests out taking payments

This is a permanent role, full time role and involves shift work on a rota basis. Typical shifts would be early (7am to 3.30pm) middle shifts, or late shifts (2.30pm to 11pm) and a night shift (11pm to 7.30am) Night shifts are a couple of nights over a 6 week period covering the night teams time off -this is done on a rota basis.

Benefits

Professional development
Use of the on-site award -winning facilities such as the spa, golf course and gym
A staff canteen with a free meal during your shift
Generous discounts for you and your family/ friends on stays with the hotel
Subsidised staff accommodation (if required)

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