Regional People Advisor

Job requirements & Qualifications

Minimum education:

Further education preferably in international hospitality management, tourism, retail and/or Human Resources management, CIPD qualified is an advantage.

Strong IT and numeracy skills with experience in using Microsoft Word, Excel, PowerPoint and Outlook.

Minimum Experience:

Qualified by experience: Generalist experience gained in a fast-paced multi-site hospitality, retail (or equivalent) business.

Section 2: Job Description

Position Purpose

The Regional People Advisor is a true generalist and collaboratively works with a team of field-based People Business Partners, whilst taking accountability for the management and delivery of all transactional HR day-to-day queries, processes and procedures. The Regional People Advisor supports the achievement of business and people objectives within the area, by providing a customer focused service and assists our People Managers and our team members with professional, commercial and pragmatic HR advice and support.

Tasks, duties and responsibilities

• Provides administrative and operational functional support to drive the HR Agenda in the following areas (but not limited to): change management, talent & performance management, succession planning and talent pools, talent & acquisition, compensation & benefits, employee relations, employee engagement, people development, onboarding process and training.

• Acts as the first point of contact for all Employee Relation queries and effectively triages/ manages the risk of all cases to determine who should manage the case: the People Manager directly, support of the People Advisor and/ or escalation to the relevant People Business Partner.

• Ensures that all Employee Relation cases are logged and that effective follow-up action is taken in a timely manner. Accountable for ensuring that all ER case files are accurately maintained and stored.

• Coach, support, mentor and challenge People Managers in the application of HR policies and practices.

• The People Advisor acts as the expert for all systems directly relating to and affecting HR ways of working [Fourth/Flow/ATS etc.] and actively supports People Managers to ensure their understanding of the relevant systems (conducting system training where necessary). Liaises directly with our system providers to ensure that all systems continually meet the needs of the business and that future system releases are completed, where identified.

• Maintains current and accurate information within the HRIS [Fourth/ ATS] and shared drive and produces robust management information aligned to business needs. Maintaining GDPR regulations at all times.

• Works with the People Business Partner, Talent Acquisition Manager and Head of L&D to produce monthly reporting on HR KPIs for distribution to Regional Team.

• Ensures that all operational administration is produced to a high quality and within a timely manner, including (but not limited to); contract amendments, maternity, paternity, right to work checks, company anniversary reminders, national minimum/ living wage compliance.

• Works closely with the Talent Acquisition team and ensures all candidates in the onboarding stage are processed in a timely manner. Follows up with candidates directly where necessary and ensures that all onboarding documentation is checked in accordance with local legislation and processes.

• Coordinates and administers the learning and development initiatives for new starters in line with the L&D strategy. Ensures that all line level team members are provided with new starter information and given access to the HRIS (Fourth) to allow and promote self-service. Actively drives the HOD/ GM induction process for the Area in line with the direction provided by People Business Partner and L&D Manager.

• Continually reviews HR Ways of Working Processes (with regards to transactional HR topics) to ensure they meet the needs of the business and makes suggestions for improvements, where necessary.

• Acts as the Area ambassador for the Internal HR Intranet Site. Continually reviews its content and liaises directly with the Area HR specialisms to ensure all content is up-to-date, relevant and accessible to our People Managers.

• Performs and supports with ad-hoc HR administration to meet the needs of Area, as directed by People Business Partner.
• Undertake project work as required, individually or as part of a project team to support related business projects as directed by People Business Partner.

• Coordinate and facilitate requests from properties across the region, central support etc.

• Prepared to support HR colleagues in their relevant regions as required.

Section 3: Person Specification

Person Specifications

Think & Own

• A good level of commercial awareness. Stays informed about how the hotels are performing.
• Takes personal ownership for task and makes suggestions on improve and simplify ways of working.
• Can deliver viable solutions to commercial challenges
• Keeps update with employment legislation and labour law

Collaborate

• Naturally grounded individual, able to relate positively and sustainably with employees in operational and management/ leadership role with ease and confidence
• Builds strong, credible relationships across the business to enable the role and function to be viewed as a trusted adviser and business partner
• Able to communicate concisely and fluently
• Effectively handles conflict and pacifies others, acting as a mediator where necessary
• Experience of working and influencing within a matrix environment
• Is a role model of a Yes I Can ethos and is passionate to deliver results
• Upholds the company cultural beliefs
• Is honest and trustworthy and leads by example