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Job Title: Primary Servicing Specialist
Location: Watford
Salary: Between 26,000 and 32,000 depending on experience
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
- Private Medical Healthcare
- Dental Scheme
- Additional half-day annual leave on your Birthday
- Annual leave purchase scheme
- Pension Scheme
- Perk box
- Free eye tests
- Christmas and Summer Social Events
- Top Performers Dinner each quarter
- Fresh fruit in the office
- 25 days holiday plus public and bank holidays
About the Role:
Are you currently working in Primary Servicing and would like to join a business where there is scope to develop and progress, this is the opportunity for you. Joining a specialist team, we have a new vacancy in the primary servicing team, servicing residential mortgage customers.
Responsibilities:
- Manage calls, posts and emails within SLAs
- Check new account uploads
- Submit Bacs files and action any unpaid direct debits or payments
- Deal with cash allocation, ensuring funds are applied to the appropriate account
- Deal with servicing team banking including card/cash allocation, redemption, part settlement etc
- Scan title updates to files
- Action and apply redemptions and capital reduction funds to loans to redemption/completion
- Action all deeds of postponement, and easement requests to completion
- Dealing with E-DS1 uploads, payment holiday overpayments exit and refunds - credit arrears report
- Deal with solicitors missing title registration
- Deal with CRA returns (CAIS)
- Check and action accounts in credit at month-end
- Action the monthly consolidation refunds from the finance team
- Deal with any exceptions between Phoebus and Fusion
- Action on any Bank of England base rate changes or complaints
- Take calls from third parties to assist with the administration of their loans or queries
Experience required:
- Experience in servicing residential mortgages is essential from a primary servicing or specialist servicing environment
- Well organised
- Able to work under pressure
- Good telephone skills and attention to detail
Trusting Stellar Select:
At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.
Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:
- Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
- Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
- 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
- Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
- Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.
- Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
- Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
- Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.
- Referral Programs: Spread the word and be rewarded.
For more information regarding the role of Primary Servicing Specialist please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC
